At Lamp & Lighting Gallery, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, please review our refund and returns policy below.

Returns for Change of Mind

If you wish to return an item because you have changed your mind, please follow these steps:

  1. Contact Customer Service

    • Please reach out to our customer service team at lampgallery.org@gmail.com to initiate a return.
    • Provide your order number, the item you wish to return, and the reason for the return.

  2. Complete the Returns Form

    • Our customer service team will send you a returns form, which must be completed and included with your returned item.

  3. Arrange for Return

    • You will need to arrange for the return of the goods to the address below:

      Lamp & Lighting Gallery
      9691 Fairfax Blvd
      Fairfax, VA 22031
      United States

    • We recommend using a secure and tracked shipping service to ensure that the item arrives safely. The price of our products does not allow for free returns. Therefore, you will be responsible for return shipping costs.

Conditions for Returns

  • Items must be returned within 28 days of receiving the product.
  • Items must be unused and in their original packaging, in a fully resalable condition.
  • Any items that are used or returned outside the 28-day window will not be eligible for a refund unless approved by our customer service team.

Processing of Refunds

  • Once we receive your returned item, we will inspect it and process any refunds due within 14 days.
  • Refunds will be issued using the original method of payment.

Faulty or Damaged Goods

If you receive a faulty or damaged item, please follow these steps:

  1. Contact Customer Service Immediately

    • Email our customer service team at lampgallery.org@gmail.com as soon as possible.
    • Provide detailed images or a video of the damage or fault.

  2. Approval for Return

    • A member of our customer service team must approve any returns of faulty or damaged goods before you send the item back.

  3. Return or Replacement

    • If a repair or replacement cannot be provided, please return the item within 7 days of receiving it. We will cover the cost of returning faulty or damaged items.

Missing Items

  • In the unlikely event that an item is missing from your delivery, please contact us at lampgallery.org@gmail.com. Our team will assist you in resolving the issue.

Important Notes

  • Check all goods upon delivery. Any faults or damage must be reported within 7 days of receiving your item and before installation or fitting.
  • Items returned without prior approval for damage or faults may not be eligible for a refund.

Contact Us

For any questions or assistance with your return, please contact us:

Lamp & Lighting Gallery
9691 Fairfax Blvd
Fairfax, VA 22031
United States
Call Us: (703) 352 7771
Email Us: lampgallery.org@gmail.com