At Lamp & Lighting Gallery, we stand behind the quality of our products and are committed to providing our customers with a satisfying shopping experience. This Warranty Policy outlines the terms and conditions of the warranties provided for our products.
Warranty Coverage
We offer a limited warranty on our products to cover defects in materials and workmanship. The duration of the warranty period varies by product category, as specified below:
- Lamps and Lighting Fixtures: 1-year limited warranty
- Bulbs and Accessories: 6-month limited warranty
What Is Covered
Our warranty covers the following:
- Defects in materials or workmanship under normal use and maintenance.
- Repairs or replacements for any defective parts during the warranty period.
What Is Not Covered
The warranty does not cover the following:
- Damage caused by misuse, abuse, or neglect.
- Damage resulting from improper installation, maintenance, or repair.
- Normal wear and tear, including cosmetic damage such as scratches or dents.
- Damage caused by power surges, accidents, or natural disasters.
- Products that have been modified or altered in any way.
Warranty Claims
To make a warranty claim, please follow these steps:
- Contact Customer Service:
- Email us at lampgallery.org@gmail.com or call us at (703) 352 7771 to initiate a warranty claim.
- Provide your order number, product details, and a description of the issue.
- Submit Proof of Purchase:
- You will be required to provide proof of purchase, such as a receipt or order confirmation email.
- Return the Product:
- If instructed, return the defective product to the address provided by our customer service team.
- We recommend using a secure and trackable shipping method.
Warranty Resolution
Once we receive your warranty claim and the returned product, we will inspect the item and determine the appropriate course of action. This may include:
- Repairing the defective item at no charge.
- Replacing the defective item with an identical or similar product.
- Issuing a refund if a repair or replacement is not feasible.
Limitations and Exclusions
- Our warranty is limited to the original purchaser and is non-transferable.
- This warranty is provided in addition to, and does not affect, your statutory rights under applicable law.
Changes to This Policy
We may update our Warranty Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions or concerns about our Warranty Policy, please contact us:
Lamp & Lighting Gallery
9691 Fairfax Blvd
Fairfax, VA 22031
United States
Call Us: (703) 352 7771
Email Us: lampgallery.org@gmail.com